BIMPE | Privacy Policy

Introduction

BIMPE is a service platform fully owned and operated by BIMPE Technology Limited (“we,” “our,” or “us”). We are dedicated to safeguarding your privacy and ensuring the protection of any personal information you provide while using our platform or any service we provide. This document clearly outlines our practices for collecting, using, disclosing, and securing the information you share through https://www.bimpe.co.uk (the “Website”).

1. Information We Collect

1.1 Personal Information

We may collect personal information that you provide directly to us, such as:

Your name
Your email address
Your phone number

1.2 Payment Information

We use Stripe, a trusted third-party payment gateway, to securely collect and process all payment information provided through our platform. Your payment details are not stored on our servers, ensuring an added layer of security. The management and processing of your payment information are governed by Stripe’s privacy policy, which you can review for more details about how your data is handled and protected.

1.3 Usage Data

We automatically collect certain information about your interaction with our platform, including:

Your location
Browser type and version
Device platform type
Pages you visit within the platform and time spent
Referring/exit pages
Date and time of your visit

1.4 Cookies and Tracking Technologies

We utilize cookies and similar tracking technologies to monitor user activity on our platform and store relevant information to enhance your experience. Cookies help us understand user preferences, improve functionality, and deliver personalized content. Users can manage their cookie preferences by configuring their browser settings to refuse all cookies or notify them when cookies are being sent. Please note that disabling cookies may affect certain features or functionality of the platform.

2. How We Collect Information About Users

2.1 - Users Making Payments

When users make payments on our platform, Stripe collects and processes the payment information provided. Users are responsible for ensuring the accuracy of the information they provide and for having proper authorization to use or share this information. We do not store your payment information on our servers and instead rely on Stripe, our trusted partner, to securely handle and protect this data.

2.2 - User Consent for Marketing Communications

When users make payments on our platform, Stripe collects and processes payment information. We do not store your payment information on our servers.

2.3 - Information Received from Third Parties

We may receive user-related information from third-party sources, including analytics providers, advertising networks, and other partners. This information helps us enhance our services, refine our marketing strategies, and better understand user behaviour and preferences. For example, analytics providers may share insights on how users interact with our platform, while advertising networks may provide data to personalize marketing campaigns. All third-party information we receive is handled in mind with our privacy practices and is used solely to improve user experience and the effectiveness of our services.

2.4 - User Interaction and Usage Data

When users engage with our platform, we automatically gather certain usage data to improve the functionality and experience of our services. This data includes information such as IP addresses, browser types, device details, pages visited, time spent on each page, referring and exit pages, and the dates and times of visits. This information helps us analyze platform performance, identify trends, and enhance user experience while ensuring the platform operates securely and efficiently.

2.5 - Information from Public Sources

We may collect user information from publicly available sources, such as social media profiles or publicly accessible databases. This information helps us enrich our user database, tailor our services to meet user needs and enhance the overall user experience. Any data obtained from these sources is handled responsibly and in compliance with applicable privacy terms regardless of them being publicly available.

3. How We Use Your Information

We use the information we collect for a variety of purposes, including:

3.1 - To Provide and Maintain Our Services

We use your information to deliver the services you request, including processing transactions, responding to inquiries, and providing reliable customer support. This ensures smooth and efficient use of our platform.

3.2 - For Internal Records

Your information is used to maintain accurate internal records, which support administrative functions, ensure compliance, and help us manage operations effectively.

3.3 - To Improve Our Services and Products

We analyze usage data to understand how users interact with our platform. These insights help us enhance the user experience, optimize our services, and develop improved products that meet user needs.

3.4 - For Email Marketing

We use your personal information to send updates, newsletters, and marketing communications tailored to your interests. You have the option to unsubscribe from these communications at any time.

3.5 - For Market Research

We may use your information to conduct surveys, gather feedback, and understand user preferences and behaviours. This helps us refine our offerings and better meet the needs of our customers.

3.6 - For Legal and Security Purposes

Your information may be used to comply with legal requirements, address disputes, prevent fraud, and enforce our agreements. This ensures the safety, security, and integrity of our platform and services.

4. Sharing Your Information

We may share your information with trusted third-party service providers who perform various services on our behalf, such as data analysis, marketing support, and customer service.

4.1 - Service Providers

These service providers only have access to your information to perform the tasks we have assigned to them, in this case, to perform the service that you, as the client/user, have booked using our platform and are contractually obligated to safeguard your data and use it solely for the specified purposes. Service providers can request additional information about a client they encounter or are going to encounter but must give a justifiable reason to obtain the information being requested.

4.2 - Payment Processing

We rely on Stripe to securely process payments made through our platform. Stripe is responsible for handling your payment information under its privacy policy. To enhance security, we do not store any payment information on our servers.

4.3 - Email Tracking

To improve our email communication strategies, we use Mailtrap to track the delivery and interaction with emails sent from our platform. Mailtrap provides insights such as email opens, clicks, and other engagement metrics. The handling of email tracking data is governed by Mailtrap’s privacy policy.

4.4 - Legal Requirements

We may disclose your information to comply with legal obligations or respond to lawful requests from public authorities, such as court orders or regulatory demands. Based on the nature of the request, we may inform the user of which has been requested of the incident.

4.5 - Business Transfers

If our business undergoes a merger, acquisition, or sale of assets, your information may be included in the transferred assets as part of the transaction. Any such transfer will be subject to confidentiality agreements and applicable privacy laws to ensure the continued protection of your information.

5. Security of Your Information

We implement and monitor our security measures to safeguard your personal information from unauthorized access, misuse, or disclosure. These measures include technical, administrative, and physical safeguards designed to ensure the confidentiality and integrity of your data. However, it is important to note that no method of transmission over the Internet or electronic storage is entirely secure. While we strive to protect your information, we cannot guarantee its absolute security. Users are encouraged to take precautions, such as using strong passwords and keeping their account information confidential, to further enhance their security.

6. Your Data Protection Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:

The right to access – You can request a copy of your personal information that we hold.
The right to rectification – You can request corrections to any inaccurate or incomplete information.
The right to erasure – You can request that we delete your personal information, subject to legal or contractual obligations.
The right to restrict processing – You can request that we limit the processing of your data in certain circumstances.
The right to object to processing – You can object to our processing of your data based on specific grounds, such as direct marketing.
The right to data portability – You can request that we transfer your data to another organization or directly to you in a structured, commonly used, and machine-readable format.

To exercise these rights or for any data-related inquiries, please contact us using the details provided below.

7. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect updates to our practices, services, or legal requirements. Any changes will be communicated by posting the updated Privacy Policy on our platform. Significant changes may also be accompanied by additional notifications, such as email updates or in-platform alerts. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information. Your continued use of our platform after any changes indicates your acceptance of the updated Privacy Policy.